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250000 - 400000
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Full Time
Team Manager
Location: Delhi
Roles and Responsibilities:
- Supervise and coach a team of customer service representatives.
- Monitor performance metrics, analyze data and implement strategies to meet targets.
- Resolve escalated customer inquiries for improved customer satisfaction and collaborate with other departments for process improvement.
- Stay updated on industry trends to enhance customer experience and operational efficiency.
Essential Abilities/Competencies :
- International Voice Experience
- Bachelor's degree or equivalent experience.
- Minimum of 5 years of experience in customer service, with at least 1 year in a team leader or supervisory role.
- Retail industry experience is highly preferable.
- Proven track record in meeting and exceeding customer service targets.
- Excellent leadership and communication skills.
- Proficiency in voice channel operations and call centre technologies.
Role: Team Leader
Industry Type: Service Center
Employment Type: Full Time, Permanent
Role Category: Team Manager
Education
UG: Any Graduate
Key Skills: Team handling Team, Leading Shrinkage, People Management