• 2 Years

  • Delhi, India

  • 250000 - 400000

  • Full Time

Team Manager

Location: Delhi

Roles and Responsibilities:

  • Supervise and coach a team of customer service representatives.
  • Monitor performance metrics, analyze data and implement strategies to meet targets.
  • Resolve escalated customer inquiries for improved customer satisfaction and collaborate with other departments for process improvement.
  • Stay updated on industry trends to enhance customer experience and operational efficiency.

Essential Abilities/Competencies :

  • International Voice Experience
  • Bachelor's degree or equivalent experience.
  • Minimum of 5 years of experience in customer service, with at least 1 year in a team leader or supervisory role.
  • Retail industry experience is highly preferable.
  • Proven track record in meeting and exceeding customer service targets.
  • Excellent leadership and communication skills.
  • Proficiency in voice channel operations and call centre technologies.

Role: Team Leader

Industry Type: Service Center

Employment Type: Full Time, Permanent

Role Category: Team Manager

Education

UG: Any Graduate

Key Skills: Team handling Team, Leading Shrinkage, People Management

More Details:

Do you think this job might be the one for you? Here’s all the info you need to make your decision—responsibilities, company details, and everything in between. Take a look, and if it feels right, go ahead and apply!

  • Job Posted: 31 October, 2024

  • Expiration: 31 December, 2024

  • Vacancy: 2 Person

  • Applicants: 0